Federated Wireless

  • Sr. Manager - NOC and Customer Support

    Job Locations US-VA-Arlington
    Posted Date 3 weeks ago(7/26/2018 11:13 AM)
    ID
    2018-1234
    # of Openings
    1
    Category
    Management
  • Overview

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    Federated Wireless is a dynamic, fast-paced, cutting-edge software company that is leading the wireless industry through the shared spectrum revolution.

    Federated Wireless is disaggregating the wireless networks to allow for new disruptive models for fast, low-cost cloud enabled wireless connectivity solutions. We are taking advantage of the latest cloud services and implementing advanced algorithms to fully automate service creative and delivery. We are looking for leaders who want to revolutionize the way wireless networks are built.

    Federated Wireless is led by CEO Iyad Tarazi and a team of industry veterans who continue to build on this heritage, pioneering new territory in the commercialization of shared spectrum.

     

    The Role: The Sr. Manager-NOC and Customer Support must be able to implement and supervise a NOC environment and insure detailed processes are followed and documented, ultimately resulting in timely communication and resolution for our customer base.   

    Responsibilities

    • Develops and institute strategy and best practices for incident and trouble management, risk assessment, and conflict resolution to minimize network impacts and customer impacts related to any release, change, or incident/problem.
    • Leads a diverse team of NOC engineers responsible for coordinating the restoration efforts of cloud based product and architecture and customer impacting outages in a 7/24/365 environment.
    • Oversees efforts to ensure all changes and releases registered by the Engineering and Operations teams receive industry best practice risk assessment and conflict resolution. 
    • Provides leadership for the development, implementation, procedural documentation and maintenance of a Disaster Recovery Program to include disaster recovery planning, risk assessment, testing, awareness, training and ongoing process improvement.
    • Prepare, review, and manage annual capital and operating expense budgets for the Incident, Problem and change management team.
    • Establish and monitor KPIs driving quality and process improvements and other measurements directly affecting the customer experience.
    • Continually evolve the incident and change management communication process for wide audience up to and including C- level executives both internal and external to Federated Wireless
    • Manages vendors and quality control processes to ensure third party providers stay aligned with Federated Wireless’s vision and strategy

    Qualifications

    • Must have 8-10 years of experience in NOC environment with specific focus on wireless telecommunications, data networking, or operations.  
    • Qualified candidate will have a minimum of 5 years of experience managing technical workgroups
    • Extensive knowledge of wireless telecommunications, digital networks and data networks is required
    • Ability to build a cross-functional team is required
    • Must possess a proven record of supervising staff and developing their technical and leadership skills
    • Superior problem solving and analysis skills are required
    • Excellent verbal and written skills are required; including experience with developing and presenting presentations up to C-Level Executives
    • Bachelor’s Degree in relevant field is desired

     

    Federated Wireless is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, sexual preference/orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, veteran status, or any other protected classification under applicable law.

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